Compliments and Concerns


At CPI Finance we appreciate any positive feedback that you may wish to share verbally or in writing. If you would like to contact us, please contact the Director Mark Abercrombie on 07 41940777, PO Box 570 Hervey Bay Qld 4655 or email

Your comments may be ideal for our testimonial page, however we would contact you to seek permission to use this and discuss your privacy options.

Dispute resolution and complaints

Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.

Internal Dispute Resolution

If you do have a complaint, please contact the Director Mark Abercrombie on 07 41940777, PO Box 570 Hervey Bay Qld 4655 or email If you choose to contact us by email, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.

External Dispute Resolution

If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. The details of our EDR Scheme membership are Credit Ombudsman Service Limited, member number M0022943.

Things you should know

We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.

We don’t provide legal or financial advice. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.


If you have any questions about this page or anything else about our services, just ask at any time. We’re here to help you.

Need funding? – CPI Finance has experience and access to a range of lenders